Last Updated: January 2025

1. Introduction

Signal is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, products, and platforms.

By using our services, you consent to the data practices described in this policy. We may update this policy from time to time, and we will notify you of any material changes.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information
• Demographic information (age, gender, location)
• Health and medical information you choose to share

Usage Information

• Device information (IP address, browser type, operating system)
• Website usage patterns and interactions
• Protocol usage and outcome tracking data
• App usage statistics and feature interactions
• Communication preferences and feedback

Health and Wellness Data

• Protocol adherence and completion rates
• Self-reported health metrics and outcomes
• Biometric data from connected devices (if applicable)
• Health goals and progress tracking
• Side effects or adverse event reporting

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our services and products
• Process transactions and manage your account
• Personalize your experience and recommend relevant protocols
• Track outcomes and analyze protocol effectiveness
• Communicate with you about services, updates, and support
• Conduct research and development to improve our offerings
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements

We may use aggregated and anonymized data for research, analytics, and improving our services without identifying individual users.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share information when you explicitly consent, such as sharing protocol outcomes with the community or participating in research studies.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety and platform integrity.

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centers and infrastructure
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Until account deletion or 3 years of inactivity
• Health data: As long as your account is active or required for research
• Usage analytics: Aggregated data may be retained indefinitely
• Legal compliance: Some data may be retained longer for regulatory purposes

You may request deletion of your personal information at any time, subject to legal and operational requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing
• Withdraw Consent: Revoke consent for data processing

To exercise these rights, please contact us at hello@signalprogress.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies for personalized content (with consent)

You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through email or prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@signalprogress.com